In this Policy, “personal data” means any information or bits of information that makes you identified or identifiable.
Our bank undertakes to act in accordance with the following principles about obtaining, saving, preserving, conserving, altering, re-arranging, disclosing, disposing or any other processing of your personal data.
Your personal data will always be processed truthfully, according to law and in good faith.
Your personal data may be processed and/or transferred to third parties if you give your consent or in other cases stipulated in legislation.
Your personal data will be processed for specified, explicit and legitimate purposes.
Your personal data will be collected in relevance and limited to aforesaid purposes and processed moderately.
You will have the opportunity to update your personal data when necessary.
Your personal data will be conserved only for the period necessary for the purpose of the process.
We may collect and process personal data by two different ways. You may share your data voluntarily with us or we may collect some of your data automatically through our online services. It is ensured that we are using your personal data in accordance with the purpose of collecting such data.
For example we may use your personal data for purposes enlisted below:
• When you register to our website, we may obtain your personal data via the forms on our website (i.e.; name-surname, e-mail, contact information, birthday etc.) and provide the requested services or send e-bulletin, information regarding marketing etc. bulletins if you have given your consent previously;
• Your personal data may be processed for market research, planning and statistical analysis if you have given your consent previously.
• We may process your personal data to ensure the safety of other users and our website.
Data Obtained from Other Sources
We may obtain your personal data from other sources if you previously gave your consent to such sources for the transfer of your personal data. Such data may be obtained from commercially existing sources such as public data bases and data loggers or from third parties. We may obtain information from such sources about your lifestyle preferences, your name, address, age, shopping habits, hobbies and areas of interest and, as long as legislation allows, public information such as content created by the user, blogs and posts.
Transfer of Your Personal Data
We may share your personal data with third parties which provide support services for us (for example; data processors, hosting service providers, website operators, data analyzers, outsourced customer services firms or payment managers etc.). Third party service providers may be given access to our customers’ personal data when it is required to fulfill the service in question. They will keep such data confidential and use it only for providing their services under supervision and on behalf of our Bank and not for any other commercial or non-commercial purposes.
However our Bank is free to share with third parties non-personalized and/ or anonymized data, such as number of visits to our website in a determined period of time, without any limitation.
Retention Period of Data
İş Bankası will preserve your personal data in a secure and conserved environment as long as it is necessary for fulfilling the reason for obtaining the data in the first place or as long as the period specified in the legislation.
Security of Personal Data
İş Bankası provides all necessary and reasonable protection for preserving the privacy, safety and integrity of your personal data. We work hard and take all necessary measures to protect your personal data from any loss, misuse or alteration.
We generally preserve your personal data in data bases of İş Bankası or data bases provided by our service providers.
Contractual associates of İş Bankası which have access to your information to provide you the necessary service are under the obligation of keeping these information confidential and not using for any other purposes in scope of conventional obligation.
Safety of information and integrity of data
All technical and reasonable measures are taken to protect your personal data against accidental or illegal destruction, loss, alteration, all illegal and unauthorized misuse that may occur during data transfer over network, disclosure and access and other procedures and abuses.
Personal data and children
Our website services are not designed for children. In addition to that, we don’t collect personal data of children intentionally through any of our websites unless otherwise is allowed and/ or mandated by legislation.
Everyone has the right to know whether their personal data is processed or not and request information if their data is processed. Besides that, they may demand to learn the purpose of processing and whether the data is processed accordingly. They may ask the identities of the parties that their data is transferred to; request correction if their personal data is imperfect or wrong and demand deletion or destruction of their personal data in accordance with the legislation. They may object to any kind of negative results that may occur after an analyze of their data by wholly automated systems and request indemnification in the case of suffering a damage due to processing of their personal data against the data protection legislation. However, İŞ BANKASI reserve its legitimate right to reject unreasonably repeated or technically disproportionate requests and/ or requests which are extremely difficult to meet or which risks other peoples’ privacy.
Address of the General Directorate: İş Kuleleri 34330 Levent Beşiktaş-İstanbul
Phone: 90(212) 316 00 00
Fax: 90(212) 316 09 00
Türkiye İş Bankası A.Ş.
Authorized Audit Body
Banking Regulation and Supervision Agency (BRSA)
Postal Address: Bankacılık Düzenleme ve Denetleme Kurumu Büyükdere Caddesi No:106 Şerbetçi İş Merkezi Esentepe Şişli/İstanbul
Phone: (212) 214 50 00
Fax: (212) 216 09 92